Privacy Policy

1. Introduction

Martyn's Law Learning ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and training services.

Suada Corporation Ltd is the data controller responsible for your personal information.

2. Information We Collect

Information you provide to us:

• Name and contact details (email, phone)
• Company/venue information
• Job title and role
• Venue capacity and type
• Training completion records
• Payment information (processed securely by our payment provider)
• Communications with us

Information we collect automatically:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referring website
• Device information
• Cookies and similar tracking technologies

Information from third parties:

• Registration through insurance partners or employers
• Payment confirmation from payment processors

3. How We Use Your Information

We use your information to:

Provide our services:

• Deliver e-learning training courses
• Issue certificates of completion upon course completion
• Manage your user account
• Process payments securely
• Provide customer support and respond to enquiries

Communicate with you:

• Send course updates and training materials
• Respond to your enquiries and support requests
• Send booking confirmations and reminders
• Provide Martyn's Law compliance updates (with your consent)

Improve our services:

• Analyze website usage patterns
• Improve course content and user experience
• Develop new features and offerings
• Conduct research and analytics

Comply with legal obligations:

• Maintain required training records
• Meet Martyn's Law compliance requirements
• Respond to legal requests and prevent fraud
• Protect our legal rights

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To provide the training services you've purchased or requested
• Legal obligation: To maintain compliance training records as required by law
• Legitimate interests: To improve our services, prevent fraud, and communicate relevant updates
• Consent: For marketing communications (you can withdraw consent at any time)

5. Data Retention

We retain your information for:

• Training records and certificates: 7 years (for compliance and legal purposes)
• Account information: Duration of your account plus 2 years
• Marketing data: Until you unsubscribe or after 3 years of inactivity
• Website analytics data: 26 months maximum
• Payment records: 7 years (for tax and accounting purposes)

After these periods, data is securely deleted or anonymized.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete information
• Delete your data (subject to legal retention requirements)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Data portability - receive your data in a structured format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact: info@martynslawlearning.com

We will respond within 30 days of your request.

7. Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide essential website functionality
• Enable secure login and authentication

For detailed information, see our Cookie Policy.

You can manage cookie preferences through our cookie banner or your browser settings.

8. Third-Party Services

We share data with trusted third-party service providers:

Platform providers:

• Learning management system provider (Suada)
• Website hosting and infrastructure services

Payment processors:

• Stripe or similar PCI-DSS compliant payment services
• We never store full card details

Email and communication services:

• Email service providers for transactional and marketing emails
• SMS services for appointment reminders (if applicable)

Analytics and performance:

• Google Analytics for website usage analysis
• Performance monitoring tools

Insurance partners:

• If you enrolled through an insurance company, we share completion data with them as required

All third-party providers are contractually required to protect your data and use it only for specified purposes.

9. Data Security

We implement appropriate technical and organizational security measures:

• Encryption: SSL/TLS encryption for data in transit
• Access controls: Role-based access with strong authentication
• Regular security assessments: Vulnerability scanning and penetration testing
• Secure data storage: Encrypted databases and secure backup systems
• Staff training: Regular security and privacy training for all staff
• Incident response: Procedures for detecting and responding to data breaches

10. International Transfers

Your data is primarily stored and processed within the UK and European Economic Area (EEA).

If we transfer data outside the UK/EEA, we ensure adequate protections through:

• Standard Contractual Clauses approved by the UK Information Commissioner
• Adequacy decisions recognizing equivalent data protection
• Other approved transfer mechanisms under UK GDPR

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect or process personal information from children under 18.

If we become aware that we have collected data from someone under 18, we will delete it promptly. If you believe we have information about a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our practices and services
• Legal or regulatory requirements
• Technology and security measures

Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to registered users.

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests:

Email: info@martynslawlearning.com

We aim to respond to all enquiries within 5 business days.

For data protection concerns or complaints:

You have the right to lodge a complaint with the UK supervisory authority: